2001 East 1st St Ste 102 Santa Ana, CA 92705

We are here 7 days/week 8:00 AM to 10:00 PM PST

Refund Policy

We offer 100% money back guarantee

Even though we are confident that you’ll never have a bad experience with us, there are times when things don’t work out fine. And this is why we happily offer 100% money back guarantee.

When do you qualify for a money back guarantee?

  • If, for any reason, you are not approved for an emotional support animal letter.
  • If we fail to email your emotional support animal letter within the stipulated time.

Service and Product Delivery:

This is a medical consultation service and like any service when it’s done it cannot be returned. The Emotional Support Animal Letter ( ESA Letter) is a digital product and is delivered by email. When the PDF file of the ESA Letter is delivered successfully to the email address the customer provided on the application then it means that customer has received the service and product.


For the reason of legality and authenticity, to cancel an order customer must send us a cancellation in writing from the same email address customer provided through the application. Cancellation can only be done before the doctor provides consultation. No cancellation and refund will be processed if the doctor has done the consultation and approved you and you have received a digital copy of physician recommendation or / and approval letter by email.


If a customer cancels an order as per our terms before the service has been provided the refund will be done, and it will take 5-7 business days for the refund to be back to your bank or card account.

How to apply for a refund?

If you have any issue, you can simply drop us an email at [email protected] or give us a call at (888) 988-8420. We’ll either fix the problem or if applicable immediately refund your money in your account.

MyESADoctor was established to help patients get their ESA letters hassle-free. You are more than a number to us.

However, please note that we don’t provide refunds to customers who change their minds after successfully receiving the emotional support animal letter. We only offer 100% refund if not evaluated, not approved by the doctor, or have not received a digital copy within one week of the order/purchase; No refund will be processed if your ESA letter is approved and you have received a digital copy by email.