Refund Policy

We offer 100% money back guarantee

If you are not satisfied, we are not satisfied. It’s that simple!

Even though we are confident that you’ll never have a bad experience with us, there are times when things don’t work out fine. And this is why we happily offer 100% money back guarantee

When do you qualify for a money back guarantee?

• If, for any reason, you are not approved for an emotional support animal letter.
• If we fail to email your emotional support animal letter within the stipulated time.

How to apply for a refund?

We work in compliance with California consumer protection laws. We ensure that you’ll be 100% satisfied with our service or we’ll credit the full amount right away. If you have any issue, you can simply drop us an email at [email protected] or give us a call at 1-866-360-5652. We’ll either fix the problem or immediately refund your money in your account.

MyESADoctor was established to help patients get their ESA letters hassle-free. You are more than a number to us.

However, please note that we don’t provide refunds to customers who change their minds after successfully receiving the emotional support animal letter. We only offer 100% refund if not evaluated, not approved by the doctor, or have not received a digital copy within one week of the order/purchase; No refund will be processed if your ESA letter is approved and you have received a digital copy by email.